Cranstoun Helpdesk
HelpDesk

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Suggested knowledgebase articles:

CarePath, Halo, iiZuka and In-Form tickets only!

Each submitted ticket sends an automated confirmation email, and any updates to your ticket are also emailed.

You may need to check your spam folder for these emails.

For General IT help, please contact Ramsac on 01483 963 290

Helpdesk Changes

We have made some changes to the options on the Helpdesk.

Please choose the appropriate 
System Problem or System Access option
after clicking the Submit a Ticket button below.

Submit a ticket
Submit a new issue to a department
View existing tickets
View tickets you submitted in the past

Knowledgebase

  • Top articles
  • Latest articles
When to log a Helpdesk Ticket (and why)

Category: Knowledgebase

In order that we can respond as effectively as possible respond to requests for help on the various systems within the organisation we have created this Helpdesk System. We have multiple people within...

1,045
(2)
Something went wrong behind the scenes

Category: CarePath

If you get the message "something went wrong behind the scenes" in CarePath, it is most likely that you need to clear your browser cache. There are multiple reasons why this can happen but most common...

621
(3)
Daisy Documentation for Housing Support

Category: Daisy

Daisy (iiZuka) Documentation (cranstounhelpdesk.org.uk)

397
(2)
How to clear your web browser cache

Category: CarePath

Your web browser stores information about websites you visit; this normally allows the website to display appropriate information to you. This information (generally stored in 'cookies') can sometimes...

2,682
(2)
CarePath Hanging or Not Responding

Category: CarePath

If there has been a CarePath upgrade, or other changes have happened you may find on entering certain CarePath screens or fields, your browser may appear to hang or stop responding. This may leave a s...

2,195
(2)
How to add an iiZuka case for an existing client

Category: Daisy

If you wish to add a new case for an existing iiZuka client, following these steps in iiZuka Search for the client on the system Display the clients' details You should have an "Add Case" option on th...

1,266
(2)
How to Install the Prescription Printer App

Category: CarePath

In order to be able to print prescriptions from CarePath the printer app needs to be installed. The printer app needs to be installed either on the RDS server, or on a local laptop, depending on which...

1,165
(2)
Halo Password Reset Email Not Received

Category: Login Problems

When you need to reset your password on Halo you have to click the HELP ME LOGIN button and then enter your username into the box and click RESET PASSWORD button. Please be aware that the username is ...

1,099
(4)
CarePath Password Reset

Category: CarePath

CarePath passwords can only be reset by requesting that CarePath sends you a link to your verified email address. To do this, go to the CarePath login page, and click "Forgotten Password". When you cl...

929
(3)
Request a New CarePath User Account

Category: CarePath

To create a new Client Management System (CMS) account for a member of staff you'll need to submit a Helpdesk Ticket. An email address is required for any account, so this must be created by Ramsac be...

917
(2)
No SMS Templates in Daisy

Category: Daisy

If you are trying to send an SMS to a client in Daisy, and Daisy is showing a message saying No Templates Available, only two things case this. 1. Clients Mobile Phone Number field does not contain an...

41
(2)
Daisy date picker: days hidden on screen

Category: Daisy

We’ve identified a Daisy issue where clicking a date and time field near the top of the screen can open a calendar with some days hidden, making it difficult to select the date you need. If you have t...

42
(2)
Laptop Password Reset

Category: Knowledgebase

Self service Password Reset for your laptop Cranstoun account holders can now reset their own password if forgotten. To do this they need: •    Cranstoun laptop (with internet access) •    Their Micro...

419
(2)
National Case Summary Record (NCSR) Access

Category: CarePath

The National Care Summary Record (NCSR) is a centralised digital health record that compiles essential medical information from various healthcare sources. It is designed to provide healthcare profes...

473
(0)
How to recall an email, and when it will and won't work.

Category: Email

It is possible with MS Outlook to recall an email that you have sent, when you realise afterwards that there was an error of some kind. However, it should be noted that recalling an email will only wo...

651
(0)
How to create a secure ZIP file

Category: Data Protection

Please follow the instructions in the attached PDF file.

469
(0)
How to password protected a Microsoft Excel document

Category: Data Protection

If you want to protect your Microsoft Excel document with a password follow these steps. 1. Check that the information in the document you are protecting should be in the document in the first place. ...

609
(0)
How to password protected a Microsoft Word document

Category: Data Protection

If you want to protect your Microsoft Word document with a password follow these steps. 1. Check that the information in the document you are protecting should be in the document in the first place. W...

588
(0)
CDS-P safeguarding questions

Category: Other

  I hope you are well. Below is some information for the CDS-P safeguarding questions which relate to DQ02- missing children status and DQ04- missing early help, with the aim to clarify these fields f...

613
(0)
How to Log a Subject Access Request

Category: Subject Access Requests

There are a number of the Staff Intranet related to Subject Access Requests (SARs) Cranstoun Group - SAR Policy Document Subject Access Request Form Subject Access Request DPO Assessment Form Template...

610
(0)
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