When to log a Helpdesk Ticket (and why)

Category: Knowledgebase

In order that we can respond as effectively as possible respond to requests for help on the various systems within the organisation we have created this Helpdesk System. We have multiple people within...

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Something went wrong behind the scenes

Category: CarePath

If you get the message "something went wrong behind the scenes" in CarePath, it is most likely that you need to clear your browser cache. There are multiple reasons why this can happen but most common...

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Daisy Documentation for Housing Support

Category: iiZuka

Daisy (iiZuka) Documentation (cranstounhelpdesk.org.uk)

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How to clear your web browser cache

Category: CarePath

Your web browser stores information about websites you visit; this normally allows the website to display appropriate information to you. This information (generally stored in 'cookies') can sometimes...

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Halo Password Reset Email Not Received

Category: Login Problems

When you need to reset your password on Halo you have to click the HELP ME LOGIN button and then enter your username into the box and click RESET PASSWORD button. Please be aware that the username is ...

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CarePath Password Reset

Category: CarePath

CarePath passwords can only be reset by requesting that CarePath sends you a link to your verified email address. To do this, go to the CarePath login page, and click "Forgotten Password". When you cl...

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