Laptop Password Reset

Self service Password Reset for your laptop

Cranstoun account holders can now reset their own password if forgotten. To do this they need:

•    Cranstoun laptop (with internet access)

•    Their Microsoft Authenticator App

Method

1.    On the login screen of the laptop, type your Cranstoun username and then a click on the reset 

password text under the login area that will appear:

2.    Click Next on the get back into your account page

3.    Open the Microsoft Authenticator app, press on your email address and type the 6 digit number 

into the “Enter the code displayed in your authenticator app” screen and press Next

4.    Type and confirm your new password, and then select Finish.

5.    You can then use this new password to login. Remember to update the password in

the outlook app on your mobile phone.