Halo Password Reset Email Not Received

When you need to reset your password on Halo you have to click the HELP ME LOGIN button and then enter your username into the box and click RESET PASSWORD button.

Please be aware that the username is case sensitive, so if your username is JSmith and you enter jsmith, Halo will display a message saying an email will arrive, but it won't.

The email will only arrive if you enter the correct case for the username. So if you are not getting the email, please check you have the right case for your username.