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CarePath
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Something went wrong behind the scenes

If you get the message "something went wrong behind the scenes" in CarePath, it is most likely that you need to clear your browser cache. There are multiple reasons why this can happen but most common...

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CarePath Password Reset

CarePath passwords can only be reset by requesting that CarePath sends you a link to your verified email address. To do this, go to the CarePath login page, and click "Forgotten Password". When you cl...

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Request a New CarePath User Account

To create a new Client Management System (CMS) account for a member of staff you'll need to submit a Helpdesk Ticket. An email address is required for any account, so this must be created by Ramsac be...

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Unable to Select No Disability for 2nd and 3rd Disability in CarePath

CDS-P Business definitions states that if the client has no 2nd or 3rd disability that the field should be left blank."If the client has no disability, then ‘no disability’ should be entered and DISAB...

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Offered and Accepted is not available on HEP B and HEP C Status choices in CarePath

Offered and Accepted is not available on the HEP B & C drop downs.The official CDS-P options for HEP C are as follows:Offered and refusedNot offeredAssessed as not appropriate to offerOffered and ...

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How to clear your web browser cache

Your web browser stores information about websites you visit; this normally allows the website to display appropriate information to you. This information (generally stored in 'cookies') can sometimes...

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CarePath Hanging or Not Responding

If there has been a CarePath upgrade, or other changes have happened you may find on entering certain CarePath screens or fields, your browser may appear to hang or stop responding. This may leave a s...

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How to Install the Prescription Printer App

In order to be able to print prescriptions from CarePath the printer app needs to be installed. The printer app needs to be installed either on the RDS server, or on a local laptop, depending on which...

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National Case Summary Record (NCSR) Access

The National Care Summary Record (NCSR) is a centralised digital health record that compiles essential medical information from various healthcare sources. It is designed to provide healthcare profes...

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