My CarePath password has to be reset every day

If you find you are having to reset your CarePath password every day it's possible that it's actually not a problem with your password at all.

We've had a number of reports of this and every time we have investigated we have actually found the problem is with the username.

Your CarePath username is your full firstname and surname together with no space, it isn't your initial and surname.

Some people have this set to be remembered by their browser, and then when it forgets, they mistakenly enter initial and surname.

Example: John Smith's CarePath username is johnsmith not jsmith